A while ago we were informed that our Bank will change it’s software beginning of October (ATM, counter, e-banking, …). This swap took some days, e-banking was not accessible and their offices were closed as well.Then, yesterday i had to go to the bank personally and the first thing i saw was following sign:




(It’s in German. Translation is somewhere along: “Welcome, we’ve changed our IT-platform. Please excuse possible delays. Thank you.”).


I had to smile.


Then i looked at the counters. There were (at least) two employees behind every counter and a queue in front. So i queued for 20 min. and when it finally was my turn, they could not find my account in the system. So does this sound like a seamless migration? At least not for me.


Back home i checked the new e-banking system they installed and was really disappointed. It starts with simple things (font size, colors), missing error messages and buttons which are placed almost randomly. And the thing that really makes me mad is that the new software does not allow to view transactions made with the old software.
In other words i can not look up payments made before october 1st 2009.


Does this sound like a seamless migration? No.

This entry was posted on Thursday, October 8th, 2009 at 12:38 and is filed under News. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.